Post written by Leslie Willcocks, Emeritus Professor of Work, Technology and Globalization at LSE’s Department of Management. Businesses today face a digital catch-22. Unless they succeed at digital transformation, they will become irrelevant. But digital transformation is costly, difficult and the required investment may be more urgently needed elsewhere in the short-term. Why is digital transformation still so difficult today? After all, it has been on many executive agendas for a decade or more. Many organizations digitize – convert something into a digital format usable by computers – or even digitalize and deploy digital data and technologies to improve business operations. For example, automating a procurement process, and using algorithms to make procurement decisions and analytics software to provide insight. But this only impacts procurement; it is not digital transformation, though many might think, or hope, it is. To succeed at digital transformation...
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