e-lifeandwork: Learn New Skills Online | Online Courses & Real-World

As concepts like cloud technology, real-time analytics, and the internet of things (IoT) continue to transform the business landscape, companies with high levels of digital maturity stand the best chance of succeeding. For businesses that rely on manual methods, this means that embracing digital solutions is no longer a choice — it's a necessity. However, with 70% of digital transformations failing to meet their objectives, digitizing your business is no easy feat. If you're serious about driving real results, this guide covers five best practices for launching a successful digital transformation — from prioritizing strong leadership to reimagining your company's culture.  Tech.co's Guide to Successful Digital Transformation: What Is Digital Transformation? Digital transformation is the process of integrating digital technologies into all areas of a business, to create fundamental and sustainable change. While the end goals of digital transformations vary ...

Leading during the pandemic was a wake-up call for many of us. When Covid first hit, we had to act so swiftly that we didn’t have time to debate which leadership styles to adopt. We were navigating a crisis with no map, so we relied on instinct. Leaders need to adjust their style and use new skills when the world gets weird. It turns out, leaders who were both decisive and empathetic rose to the top. Decisive leadership helped us deal with the sudden shift to remote work—both our own and that of our customers. For example, ServiceNow quickly created emergency-response applications on our platform to help customers manage the unique, rapidly evolving challenges presented by the Covid-19 pandemic and followed that up with return-to-workplace applications. Leaders also realized that empathy was critical. People were burned out, working overtime as employees, caregivers, and teachers. We were confined to close quarters with cranky family members, and each headline was more depre...

Rich Rosen is the Founder & CEO of Fastcall— a leading Salesforce native app for phone, SMS, and video. Rich has two phone-related patents We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic role of customer service is shifting amid these developments and how companies can react. Digital channels are accelerating. As the world moved toward remote work and ever-changing safety protocols, company support lines became particularly stressed as the number of cases from disrupted customers grew. You have undoubtedly read about the resulting acceleration of digital channels across industries. Customer service departments have historically been viewed as cost centers. Today, forward-thinking customer service teams have moved from a back-office necessity to the fo...

The freelancer market is seeing an uplift as employers seek out independent professionals to fill talent gaps, according to freelancer platform Upwork. Upwork's latest Freelance Forward Economist report found that the share of US workers who classify as permanent freelancers grew from 33.8% in 2020 to 35% in 2021. More freelancers are taking on work in skilled professions like computer programming, IT, marketing and business consulting, rising from 50% in 2020 to 53% in 2021. Skills with the highest year-over-year growth in demand on the Upwork platform were web programming (43%), web design (31%), and social media marketing (25%). The shift in the type of work freelancers are doing comes as companies struggle to find full-time staff in a highly competitive hiring market, said Upwork. Digital transformation is bringing new technical demands for businesses vying to stay competitive, meanwhile full-time employees are leaving their jobs in record numbers, making finding ...

The lack of digital skills and access to digital networks slows efforts to re-build safe, healthy and efficient social and working environments and exacerbates the world's existing, stark digital divide, say international experts in the 2021 edition of Digital Skills Insights, released by the International Telecommunication Union (ITU) today. Digital Skills Insights 2021 provides expert insights to equip policy-makers and regulators for informed decision-making, encourage further research on the impact of COVID-19 on skills development, and help anticipate rapidly evolving digital skills requirements. Among the latest key recommendations:- Countries need to collect data and evidence, take stock of current skill levels, and identify local gaps and needs before initiating policy measures or embarking on new initiatives. - + National digital skills frameworks must be adapted to reflect each country's labour market and skills gaps. + Digital skills and digital access are...