© Maura Intemann 17interactions illo For most people, the office is more than just a place to work. Walking down the hallway, getting a cup of tea, even sitting at your desk are all opportunities to get to know colleagues, whether it’s sizing up the latest Patriots game or commiserating over projects you’re struggling to complete. These casual encounters aren’t just inconsequential chitchat, regardless of what’s discussed. Research shows they can build trust, spark creativity, and boost morale — and lead to a happier, more productive workforce. When she wasn’t out visiting clients, consultant Flavia Mucciolo used to love catching up with her Accenture co-workers in Boston. “One of my favorite things . . . was going into the office and learning about what other people were doing,” she said. The pandemic eliminated the vast majority of those in-person interactions when it cleared out workplaces a year ago, and due to the success of the mass remote-work experiment, many will cont...
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